GDPR Compliance

Last updated: August 2024

Our Commitment to GDPR

Bold Birch is committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we comply with data protection legislation and outlines your rights as a data subject.

Data Controller

Bold Birch acts as the data controller for personal information collected through this website and our services. We are responsible for deciding how we hold and use personal information about you.

Contact details:
Bold Birch
47 Colmore Row
Birmingham B3 2BS
Email: [email protected]

Lawful Bases for Processing

We process personal data under the following lawful bases as defined by the UK GDPR:

Consent (Article 6(1)(a))

We obtain your clear consent before sending marketing communications or collecting optional information. You may withdraw consent at any time by contacting us or using unsubscribe links in our emails.

Contract (Article 6(1)(b))

We process data necessary to perform our contract with you when you enrol in a course, including processing your registration, providing course materials, and communicating about your enrolment.

Legitimate Interests (Article 6(1)(f))

We may process data based on legitimate business interests, such as improving our services, preventing fraud, and ensuring network security. We always balance our interests against your rights and freedoms.

Legal Obligation (Article 6(1)(c))

We process data when required by law, such as maintaining financial records for tax purposes or responding to lawful requests from authorities.

Your Data Subject Rights

Under the UK GDPR, you have the following rights:

Right of Access

You have the right to obtain confirmation that your data is being processed and to access your personal data. We will provide a copy of your data free of charge within one month of your request.

Right to Rectification

You have the right to have inaccurate personal data corrected and incomplete data completed.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose or when you withdraw consent.

Right to Restriction

You have the right to request that we restrict processing of your data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making processes.

Data Protection Measures

We implement appropriate technical and organisational measures to ensure security of personal data, including:

• Encryption of data in transit using SSL/TLS
• Access controls limiting who can view personal data
• Regular security assessments and updates
• Staff training on data protection practices
• Secure disposal of data when no longer needed

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.

International Transfers

We do not routinely transfer personal data outside the United Kingdom. If any transfer is necessary, we ensure appropriate safeguards are in place as required by UK GDPR.

Exercising Your Rights

To exercise any of your data protection rights, please contact us at:

Email: [email protected]

We will respond to your request within one month. If your request is complex, we may extend this by up to two additional months, but we will inform you of any extension within the first month.

Complaints

If you are not satisfied with how we handle your personal data or your data subject request, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk